“Cruel Transparency”: The Brave Practice That Lets Innovators Learn from Their Mistakes

“Cruel Transparency”: The Brave Practice That Lets Innovators Learn from Their Mistakes As readers of my book Built to Innovate may remember, one of the companies I’ve worked with as an innovation coach is Sabancı Holding, one of the biggest—and most innovative—business conglomerates in Turkey. The people at Sabancı do many things right, from developing […]

Can Your Sales Team Capture the Voice of the Customer? It Depends

Can Your Sales Team Capture the Voice of the Customer? It Depends In my blog posts as well as in my book Built to Innovate, I’ve emphasized the importance of the voice of the customer as a source of innovative ideas. After all, the point of business innovation is to create new value for customers […]

A Few Magic Words That Can Help to Create a Culture of Innovation

A Few Magic Words That Can Help to Create a Culture of Innovation As I’ve explained elsewhere, one of the most crucial roles in creating your organization’s innovation engine and keeping it running effectively is played by middle managers. Front line employees are often the best source of a continuing stream of innovative ideas, because […]

How to Turn the Potential of Digital Transformation into an Innovative Reality

How to Turn the Potential of Digital Transformation into an Innovative Reality In recent years, one of the dominant models of innovation has been digital transformation—the notion that businesses need to take advantage of new technologies, from the internet, smart phones, and social media to artificial intelligence (AI), machine learning, and the metaverse, as a […]

Reframing Your Big Picture: Business Model Innovation

Reframing Your Big Picture: Business Model Innovation As I explain in my book Built to Innovate, the most important role that senior leaders can play in making their organizations into powerful innovators is to become “reframers in chief”—advocates, cheerleaders, and role models for the process of rethinking the way the organization operates. When C-level leaders […]

Finding the Diamond in the Rough: The Magic of the Customer Utility Table

Finding the Diamond in the Rough: The Magic of the Customer Utility Table In my last blog post, I spoke about the importance of innovating not just when developing new products or services, but in everything you do. But this raises the question: How can you help your team members discover innovative ideas related to […]

You Can Innovate in Anything You Do

You Can Innovate in Anything You Do I’ve often spoken and written about the heroic myth of innovation—that business creativity is the province of a few geniuses like Steve Jobs or Jeff Bezos, who exist on a different plane from us ordinary humans. It’s a false narrative fed by news media that love stories featuring […]

Why Silo-Busting Teamwork Drives Your Innovating Engine

Why Silo-Busting Teamwork Drives Your Innovating Engine One of the biggest reasons many companies struggle to innovate is the barriers between different business units and the individuals who work in them. These barriers may be organizational, functional, cultural, or all three—but whatever form they take, they make it exceedingly difficult for people from marketing, sales, […]

Listening to the Silence of the Customer: How to Be a Fly on the Wall

Listening to the Silence of the Customer: How to Be a Fly on the Wall In previous blog posts, I’ve spoken about the importance of stepping into the shoes of your customer as a key step in becoming more innovative. In fact, this is a critical difference between what I call your company’s execution engine and its […]